TheRedBox.co.in is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
How much are the delivery charges?
TheRedBox.co.in provides free delivery on all items if your total order amount is more than Rs. 500/-. Otherwise Rs. 50/- is charged towards shipping charges.
All Cash On Delivery orders carry an additional charge of Rs50/- .
What is the estimated delivery time?
If the item is in stock, orders are dispatched within 3 working days. Most orders are delivered within 7 to 8 working days, there are a few items which may be delivered in 8-12 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
How will the delivery be done?
We send all packages via reputed couriers such as Fedex, Aramex etc.
What about warranty and hidden costs (sales tax, etc.)?
There are no extra taxes or hidden costs. The price mentioned on the website is the final product price including taxes. What you see is what you pay! Our prices include applicable Central Sales Tax (CST) and Value Added Tax (VAT) wherever applicable.
What pincodes do you ship to?
TheRedBox.co.in ships to all pincodes in India with the Cash on Delivery option.
What is the Cash On Delivery Policy?
As per the Cash on Delivery policy:
1) For all Cash-on-delivery orders, an extra charge of Rs 100 will be applicable
2) Pin code provided for Cash on Delivery should be in the serviceable area. If not, online order has to be placed.
3) You cannot open the box without making the payment at the time of delivery.
4) If the product is open, do not accept the order.
5) No credit/debit cards are accepted in Cash on Delivery.
You can ask for refund if:
You receive the product in a damage/ tamper condition. In case there is any damage found to the product, please send an email to us within 48 hours of delivery of the product with proof of damage along with your order number.
We will send you an replacement against the damaged product or we can issue a credit note which will be a valid for 6 months. Please note, the returns or credit note issuance is at complete discretion of TheRedBox.co.in.
1) Cost of sending the shipment to us would be borne by you or if you want, we can get the product picked up from your place and can deduct the charges and can issue the credit note of the balance amount.
2) The product has to be packed properly so that it reaches us safely in both the cases ( if you are taking care of the delivery or we are taking care of the delivery), then only a credit note would be issued to you.
3) The product will be dispatched/credit note will be issued once we will receive the returned product.
For some reason if you do not wish to proceed with the order, inform us by sending us an email along with your order id.
We will cancel your order and will issue a credit note for the equivalent purchased amount.
No cancellation would be entertained for the dispatched orders.